Shipping policy

Shipping Policy – Built Again

We aim to get your Built Again order to you as quickly and reliably as possible.

Order Processing

Some Built Again products are made or prepared to order. Orders normally require processing before they are dispatched. Processing times may vary depending on the product, supplier and order volume.

UK Delivery

Estimated delivery times will be displayed where available during checkout. Delivery times are estimates and may vary during busy periods, public holidays or due to circumstances outside our control.

Multiple Items

Some products may be fulfilled by different suppliers. If you order more than one item, your order may therefore arrive in separate packages and at different times.

Shipping Costs

Any applicable delivery charges will be displayed at checkout before payment is completed.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Incorrect Delivery Details

Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible. Once an order has entered fulfilment or been dispatched, we may not be able to change the delivery address.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact Built Again and we will help investigate the delivery.

International Delivery

International delivery availability, costs and estimated delivery times will be shown at checkout where applicable. Customers may be responsible for import duties, taxes or customs charges imposed by their destination country.

Contact

If you have any questions regarding your delivery, please contact us through the contact details provided on the Built Again website.